SALDIN FITNESS · HELP CENTRE
Good questions.
Clear answers.
Find the information you need to choose a class, book the right batch and feel ready for your first session.
THE ANSWER DESK
Frequently asked questions
01Classes & batchesHow do I choose the right class package?
Choose your practice (Yoga, Pilates or Zumba + Aerobics), pick a studio branch or online option, then select an available batch that fits your weekly schedule.
02Classes & batchesHow many classes are included each week?
Each in-studio batch meets three days per week. Your selected batch page shows its exact days, time and class duration before you place an order.
03Membership & datesWhen does my package start?
For a studio batch, package validity is based on the start date assigned when payment is verified and the next eligible class in that batch. Your dashboard shows the confirmed dates.
04Membership & datesWhere can I see my personal class dates?
Sign in and open My Dashboard. Your calendar shows the dates for the batch connected to your enrollment, not every class offered by the studio.
05Booking & paymentsHow do I pay for a package?
For bank transfer, use the official City Bank account shown at checkout. For manual MFS transfers, use only bKash or Nagad and choose Send Money (not Payment or Cash Out). Submit the transaction ID so the team can verify the payment. Never share a PIN or OTP.
06Booking & paymentsWhy is my order waiting for payment verification?
Manual payments need to be checked by the Saldin Fitness team. Keep your order number and transfer reference. Your package becomes active after payment confirmation.
07Booking & paymentsCan I check how many seats are left before booking?
Yes. The routine page displays each active batch's remaining seats. Availability is managed by the admin and changes as orders reserve places.
08Membership & datesCan I change my selected batch after purchasing?
Please contact the team before changing batches. Batch changes depend on space in the other batch and the status of your current enrollment; they are not automatic.
09Membership & datesWhat if I buy a package before the first class day?
Your eligible start date is aligned to your assigned batch schedule and confirmed enrollment date. Check My Dashboard for the start date and first class after the order is approved.
10Membership & datesCan the studio extend my package?
An admin can grant extra calendar days to an individual enrollment when appropriate. The revised end date will be reflected in your membership details.
11Booking & paymentsAre payments refundable?
Payments are non-refundable under the current studio policy. Please review the package details and schedule before completing your order.
12Studio informationIs a Banani schedule available?
Banani batches must be published by the admin. If a batch is not listed on the routine page, contact the studio team to ask when that schedule will be available.
13Classes & batchesCan beginners join?
Many classes are suitable for beginners, but the best fit depends on your goals and any movement limitations. Read the class description and ask the team for guidance before booking.
14Studio informationHow can I contact Saldin Fitness?
Use the contact details shown in the website footer or the website's messaging/contact options to ask about class suitability, payment confirmation or account access.
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Compare class schedules or contact us before you choose a package.
